Frequently Asked

We accept PayPal, Mastercard, Visa, Amex, Diners Club & Discover

You can return an item(s) that you have purchased from us within 30-days. However, we never like hearing customers say “I want to return my e-collar for a refund ..it's still brand new in the opened box”.

Order notification emails are automatically sent to the email address provided during checkout at the moment your order is placed. If you entered the correct email address during Checkout and haven't received it after 20 minutes, please check your spam folder. If you still cannot find it you can submit a support ticket ([email protected])

Manufacturer tech support is available 7 days a week from 8:00 am to 8:00 pm during the week and 9:00 am to 5:30 pm (EST) on weekends. You can send an email to [email protected] or call their toll-free number is 855-326-5527 (this number is also on the back of your handheld transmitter).

You probably need to change-out your batteries. Your owner's manual recommends doing this annually to keep your training collar running optimally.

Due to the coronavirus impact we are understaffed and hold times are longer than usual. You may call us on the phone at 800-560-6203, however, if this is not an emergency we encourage you to submit a support ticket ([email protected])